CAI is dedicated to making your relationship with us as user friendly as possible. We do this by maintaining a client dedicated customer service department with experienced staff members who are available to answer your questions Monday thru Thursday 8:00 a.m. to 5:00 p.m. and Friday 8:00 a.m to 4:30 p.m. E.S.T. You can reach them by calling 800-653-2851 or by fax
at 812-663-2898.
| Jessica Gilliam | jessica@caicollect.com |
| Mary Beth Knueven | marybeth@caicollect.com |
| Janice Hoover | janice@caicollect.com |
Clients may access our FacsWeb 24 hours a day, 7 days a week by logging in at the "Client
Login" box located on each web page in the top right corner. You may also access it by going
to https://facsweb.helpuspay.com and inputting your user name and password.
The FACS web allows our clients to securely:
Login" box located on each web page in the top right corner. You may also access it by going
to https://facsweb.helpuspay.com and inputting your user name and password.
View your accounts online.
Clients may look for demographic updates, check the collection status or view the
payment history on their accounts in a secure HIPPA and FDCPA compliant environment.
Clients may look for demographic updates, check the collection status or view the
payment history on their accounts in a secure HIPPA and FDCPA compliant environment.
Send electronic placement and payment files.
It's as easy as logging in to the FACS web, clicking the file transfer tab and then identifying your file by using the browser and clicking the upload file tab. If successfully transmitted, a screen will pop up notifying you that we have received your file.
It's as easy as logging in to the FACS web, clicking the file transfer tab and then identifying your file by using the browser and clicking the upload file tab. If successfully transmitted, a screen will pop up notifying you that we have received your file.
If you need assistance using our website or our FACS web please telephone our Web Manager, Michelle Roth at 800.653.2851 or email her at michelle@collect.com.
