CAI clients enjoy the friendly professionalism greeting them through the CAI Operations and Client Services Departments. Our operations department focuses on complete client satisfaction and office efficiency through the latest technology. Our industry specific computer system helps our team manage consumer accounts effectively, at the same time allows us to provide all the necessary reports to our clients. It is the most effective collection tool available to the industry. Client Services staff is always available to aid clients with inquiries.

The CAI Call Center staff is trained thoroughly in salesmanship, negotiation techniques, and on the latest federal laws and regulations governing collections. Their showing continual respect for the consumer is appreciated by our clients and brings the collectors much success on recovering the delinquent amount. The Call Center works through an automated dialer that interfaces with the consumer database. Any account the dialer detects answering machines or hang-up will not go to an account representative, therefore, their time is used effectively for live negotiations.

The CAI Legal Department is responsible for a large portion of the agency recoveries. Active throughout the state, this team has great legal collection experience. Each account referred to our legal department must meet their strict guidelines. These guidelines help keep this department running very efficiently with superior results.

The CAI Management Team is a creative group that challenges their departments through incentives and goals to attract and retain the best caliber personnel. A Continuous Improvement Team is in place to insure ideal flow and SUPERIOR COMPANY OPERATIONS.